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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

4.8
stars
14,633 ratings

About the Course

Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews

TB

Sep 29, 2021

This course is very good & massively designed for student's who are biginner in UX field. The lecturers are also self proffessional experienced UX designer. Is not is great for carrier!!! Pretty cool!

ND

Aug 5, 2021

My instructor was engaging and communicated very well. The transcription was super handy and I loved that the reading after the lecture re-emphasized the content of the lecture. Excellent. Thank you.

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2251 - 2275 of 2,700 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Jamie E

•

Oct 28, 2021

This course was really good! It provided a solid foundation for the beginning of the Design Thinking Framework. The instructor and guest speakers were all personable and knowledgable. My only request is that there would be additional coverage on how to form a problem statement and more detail regarding the "Define" stage. Overall, definitely worth taking to understand the framework.

By Chem X

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Jul 13, 2023

Slightly overlong feeling/tedious, though I came to believe it was on purpose. This section did require more in-depth exploration, and I enjoyed the assignments. I give 4 stars due to "Psychology" being an "optional" section, when I feel that in order to properly empathize equitably with users, UX Designers should have a more thorough understanding of the foundations of psychology.

By D S

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Dec 28, 2021

Great course! Valuable information and practice in regards to Competitive Audit, but definitely takes more time than alotted and might be best suited for team work or broken down into smaller parts. Having to search for relevant websites also took some time. And honestly not sure how to answer some questions like, how do the competitors rate themselves (very subjective).

By Mary R

•

Nov 1, 2022

Course 2

This course was helpful. It does become a bit convoluted with the varying practice exercises instead of focusing in on our main project. Peer reviews to determine our grades are somewhat frustrating as we are all learning together and grades are given without feedback, which makes improving or changing our product difficult by having to guess what was wrong.

By po4aina

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Jul 31, 2023

This course contained very important information, especially in week 3 and week 4 where we were learning about defining user problems and conducting competitive audits. Also, it isn't possible to change the theme you choose for your portfolio, and for me, it's a big problem. Because the competitors for the mobile app for the online menu are truly outstanding.

By Edward M M

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Oct 31, 2022

Very well laid out, especially if you are a beginner. The additional resources assist if you having trouble figuring out what the assignments require of you. Great facilitator and reference material. Prepare for the volume of content - while uncomplicated, you need a level of concentration to get through all of it. With that said, this is a research module.

By jide m

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Jul 6, 2021

The end of some sections usually don't lead to what was promised in the last few seconds of the video. For example, "and that is the end of empathy mapping. Next, we will see how you can use these maps to create personas." The next video or section doesn't even lead to personas. It isn't annoying at first, but it happening frequently is the problem.

By Anand K

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Oct 18, 2021

This course is little challenging for beginner/ introvert like myself. Conducting interviews, creating persona, writing user story, creating problem statement all these were new to me. But once I've finished this course, a feeling of accomplishment was felt. Great learning curve personally! Thank you Google for creating this course.

By James R

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Apr 19, 2023

The course content was fantastic. It's really thorough and I really learn a lot. But I had trouble when the course was updated when I had just completed my last assignment. I had to resubmit all my assignments and re-do a test and wait 10 days for a peer review, during this time my financial aid expired, causing more difficulty.

By Aster B

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Feb 9, 2023

There were a lot of concepts covered in this course and it would have been good to break them down into more weeks. I found myself getting fatigued by the long list of things to cover each week. I'd also like to see the subject's "prompt" option being more used, rather than just using the example provided for some of the tasks.

By Luhan A M

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Apr 11, 2021

I learned a lot of things from this course and veing able to carry out all that was asked for makes me feel proud. just one little thing, if i could download the reading materials that are not web articles that would have helped a great deal because i enjoy reviewing from time to time and making sure i remember the essentials.

By Rosalie M

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Sep 29, 2023

This course has great information and you can definitely learn so much. The reason why I couldn't give 5 stars is because it allows for people to halfway do their work and get the full credit for many assignments. Seeing some of the peers work that did that was frustrating because of the amount of work I put into my own.

By Gemma G

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May 10, 2021

Course 2 was a long course. The final project became a little confusing and I felt tied to the assigned project, but I did my best. Later I realized I used a presentation template instead of a report template and did way more work than I had to do. But so far so good. This is great information, presented in small chunks.

By Minaketan O

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Apr 13, 2021

Great continuation to the course, some of the topics can be hard at first but as soon as you get used to it with practice, it gets easier. The only problem was that a lot of the materials were reading, so it was a lot of articles linked which was fine but would have loved more videos or longer video lengths.

By Craig S

•

Aug 21, 2021

Good for starters! I recommend reading all of the optional material; there's a lot to be learned from other resources, while taking these courses. I didn't benefit much from the Coffee House portion of this course; I focused mostly on my own project. Didn't seem necessary to split my focus between the two.

By Urvashi B

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Jan 9, 2023

The course is very well designed ,lot of things to learn from creating user personas to creating competitive Audit reports . There are videos ,readings & assignments ,at apoint why so much repetitivesness but at the end its very helpful to understand & keep things in mind, how things work in real life.

By Samantha G

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Oct 11, 2022

Engaging content and useful, practical, hands-on assignments. One suggestion I have is to require all students to include their design prompt for each peer review assignment. It can be difficult to grade another's work if you're not sure what kind of app they are building for their portfolio project.

By victoria c

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Aug 1, 2022

I found this second one to be harder. I enjoyed this one more though because of the hands on projects. I think the peer review is a great things but I think some people may not be honest with their peer reviewing and are just being lazy which can effect your grade. Happy for resubmissions though.

By Ligia H F E

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May 4, 2021

This second course helped me understand design ideation, learning how to conduct competitive audits, brainstorming approaches (like How Might We and Crazy Eights), and determining if additional research is needed. It has been great, but maybe the part of 'sketching' wasn't really necessary.

By Kristen G

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Feb 22, 2023

This course was legitimately tough! The assignments required real research, ideation, and critical thinking. Through this course I began developing an idea for an app and am getting really excited about some of the ideas for features that I came up with throughout the process.

By NORIKO Y

•

Apr 1, 2024

The lectures were very intensive. It was worthwhile, but with the daunting number of steps, I don't know when I'll finish and I'm worried I'll fall behind. There are five more courses left, but I am not confident that I will be able to complete them if they are so voluminous.

By Felipe C

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Aug 28, 2022

I feel that i got overwhelmed with information. luckily i was able to pull 100% of the course again... tried 5 times the quiz to achieve this. hopefully i will keep this grades up. im enjoying the course so far, a lot. im very discipline with my things. thanks for everything

By Ryan M

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May 18, 2022

This course was good but I struggled with the competitive audit portion. The spreadsheet was hard to manipulate (example: adding images with/or additional lines of text). Maybe link to a mini-tutorial in that section to help users unfamiliar with spreadsheets.

By Amie T

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Dec 9, 2021

I liked the course and it was pretty heavy material, but the peer reviews for the most projects are lacking. No one seems to really be grading it at all, especially the last project since it was so heavy. It's disappointing that these aren't reviewed better.

By Christine H

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Jul 27, 2021

I would have given this five stars because it was very informative, but a couple of times the assignments were out of order compared to the presenter's explicit instruction, and a couple of times, I wasn't able to save notes during a video.

Thank you so much!