Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
Teamwork Skills: Communicating Effectively in Groups
ofrecido por
Universidad de Colorado en Boulder
Programa - Qué aprenderás en este curso
Semana
1Module 1
Module 1 is all about communication. But not the common sense or taken-for-granted notions of communication you might expect. Instead, we’re going to rethink communication and challenge some of the conventional wisdom about communication that is common in our society. We’ll compare and contrast different theories or models of communication, and see if we can develop a more sophisticated understanding of communication to understand the complexities of human interaction in today’s groups. We’ll also explore some of the hidden forces of group communication, like context, systems and institutions, and design. These are all things that are “present” in any group situation, influencing how we interact with each other, but easy to miss if we’re not looking. We want to expand our field of vision, so to speak, so we have a fuller understanding of what’s happening in any group situation.
8 videos (Total 64 minutos), 1 quiz
8 videos
Summary of Course3m
1: Theories of Communication6m
2: Communication as Transmission7m
3: Communication as Social Construction16m
4: Context (Professional and Civic, Difference Between Groups and Teams)8m
5: Interaction Design9m
6: Systems and Institutions8m
1 ejercicio de práctica
Week 1 Quiz30m
Semana
2Module 2
Module 2 focuses on group development and decision making. We’ll look at how groups come together through socialization, how they develop norms, and how roles emerge. And we’ll compare and contrast different models that explain these processes. We’ll examine the various decision making traps that groups can fall into, while also developing better practices for making good group decisions. And we’ll explore how groups can be more creative and innovative in their decision making.
7 videos (Total 72 minutos), 2 quizzes
7 videos
1. Socialization, Norms, and Roles11m
2. Phase Models of Group Development8m
3. Multiple Sequence Model of Group Development10m
4. Hidden Traps in Decision Making13m
5. Practices for Making Better Decisions9m
6. Creativity and Innovation13m
1 ejercicio de práctica
Week 2 Quiz28m
Semana
3Module 3
Module 3 is all about conflict, difference, and diversity. We’ll learn how groups can have a good fight and how you can choose the right words in a dispute…as well as how to negotiate with others when things get difficult. We’ll also explore why difference and diversity are so important for group communication, and how understanding the concept of identity is critical for our involvement in groups. And we’ll pay special attention to communication and gender, one of the most significant aspects of difference and diversity for groups to understand.
7 videos (Total 90 minutos), 1 quiz
7 videos
1. How to have a Good Fight9m
2. Choosing the Right Words11m
3. Basics of Effective Negotiation14m
4. Diversity Matters16m
5. Understanding Identity14m
6. Communication and Gender18m
1 ejercicio de práctica
Week 3 Quiz30m
Semana
4Module 4
Module 4 covers group communication and technology…an increasingly prevalent aspect of the modern landscape of group work we must understand. We’ll look at the concept of virtual work and how groups are using technology, as well as various models and theories of media functionality and information processing. We’ll cover several practical and conceptual issues we should always keep in mind when it comes to technology and group communication, and we’ll explore some cutting-edge thinking about technology and group work through the fascinating theory of sociomateriality.
7 videos (Total 89 minutos), 1 reading, 2 quizzes
7 videos
1. Virtual Work12m
2. How Groups are Using Technology17m
3. Models - Media Richness and Dual Capacity9m
4. Practical-Compatibility, Measuring Productivity, Anonymity, Synchronicity10m
5. Conceptual-Social Presence, Tech Determinism, and Tech Optimism15m
6. Sociomateriality17m
1 lectura
Suggested Readings10m
1 ejercicio de práctica
Week 4 Quiz24m
Instructor
Matthew A. Koschmann, PhD
Associate ProfessorDepartment of Communication
Acerca de Universidad de Colorado en Boulder
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si compro el Certificado?
Cuando compras un Certificado, obtienes acceso a todos los materiales del curso, incluidas las tareas calificadas. Una vez que completes el curso, se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes participar del curso como oyente sin costo.
¿Cuál es la política de reembolsos?
¿Hay ayuda económica disponible?
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
Coursera brinda acceso universal a la mejor educación del mundo, al asociarse con las mejores universidades y organizaciones, para ofrecer cursos en línea.
© 2019 Coursera Inc. Todos los derechos reservados.
