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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,881 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

BM

Jul 30, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

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8326 - 8350 of 10,000 Reviews for Technical Support Fundamentals

By Ahmed E

May 13, 2020

it was great experience to learn and understand how computer work ,implement software and hardware

By Upahaar G

May 10, 2020

Very informative course covered all aspects of basic knowledge of IT support, recommended for all.

By Marc M M

May 9, 2020

It's a pretty interesting course and I know I would learn more about being a IT support specialist

By allcitybk1

May 5, 2020

I am enjoying challenging myself as well a learning a much needed skill moving towards the future.

By Md S A

May 1, 2020

Didn't expect much but I just surprised about the content made by the creator, so easy to learn...

By David H

Apr 21, 2020

Good intro. A good mix of lecture, writing, and labs. Appreciated the work on soft skills as well.

By MOHAMMED A H

Apr 19, 2020

Really informative and encouraging to dive into IT world. Thanks!

Best regards,

MOHAMMED ALI HOSSAIN

By Justin S

Dec 26, 2019

Great intro course! Note that some of the plugins don't seem to be compatible with Microsoft edge.

By Rohit H

Dec 3, 2019

this is good learning about technical support course for get best job for feature

Thank you Google

By Kianna R B

Nov 25, 2019

I'm learning so many new and interesting things! I have recommended this course to all my friends!

By Remy R

Sep 25, 2019

Fue uno de los mejores y mas detallados cursos que he tomado de la mano de profesionales asombroso

By Kasumi K

Aug 14, 2019

Easy to follow and understand the basics. Good place to refresh and/or cement the knowledge of IT.

By Josh G

Aug 6, 2019

This course was extremely knowledgeable and I plan to use it towards my career in the IT industry.

By Mohamed H I

Aug 3, 2019

Will amazingly take you from ZERO to a HERO in computers and IT world. Just be hungry and curious!

By Chris F

Jul 4, 2019

Great introduction course! Cannot wait to take the subsequent lessons! Thanks Google and Coursera.

By Mervin M G B

Jun 30, 2019

This course of Technical Support Fundamentals is excellent for beginner. The instructors are cool.

By Sabrina T

Feb 4, 2019

Very informative course. I loved the videos and the labs were super cool and made it fun to learn.

By Justin M

Oct 3, 2018

This is an excellent course to take if you have no experience in the Information Technology field.

By Gordon L I

Jun 14, 2018

Great course that gives you a broad idea of the topics the certificate will cover. Great refresher

By Justin T

Apr 16, 2018

I liked this course, it was VERY easy. More of a overall introduction than a learning experience.

By Carson B

Mar 9, 2018

All of the instructors were great, the course was easy to navigate and had a lot of good material.

By Malia F D L F

Feb 27, 2018

So far so good. I fixed my own computer with only learning what I've learned in this first course.

By Deleted A

Jan 29, 2018

I like it, it is helpful keep doing it but it has some technical problems that still not solving .

By Oleksii G

Apr 7, 2024

It is an awesome course for a beginner and anyone who wants to dive into the IT field! Thank you!

By Jeffrey D

Mar 8, 2024

The lessons in this course were concise and understandable. I learned a lot and had fun doing it.