Acerca de este Curso
4.8
11,838 calificaciones
2,714 revisiones

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Nivel principiante

Aprox. 19 horas para completar

Sugerido: 8 - 10 hours per week...

Inglés (English)

Subtítulos: Inglés (English)

Habilidades que obtendrás

Binary CodeCustomer SupportLinuxTroubleshooting

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Nivel principiante

Aprox. 19 horas para completar

Sugerido: 8 - 10 hours per week...

Inglés (English)

Subtítulos: Inglés (English)

Programa - Qué aprenderás en este curso

Semana
1
2 horas para completar

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started! ...
14 videos (Total 51 minutos), 6 readings, 3 quizzes
14 videos
What is IT?4m
What does an IT Support Specialist do?2m
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6 lecturas
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3 ejercicios de práctica
Binary10m
Computer Architecture4m
How to Count in Binary2m
Semana
2
2 horas para completar

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch! ...
13 videos (Total 69 minutos), 4 readings, 3 quizzes
13 videos
Introduction to Computer Hardware4m
Programs and Hardware8m
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
4 lecturas
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Reading for USB Peripherals10m
3 ejercicios de práctica
The Modern Computer4m
Components8m
Starting It Up8m
2 horas para completar

Hardware: Lesson Choices

Choose one of the two graded assessments. Choice 1: If you want to build a computer using simulated hardware components, choose the Quiz/Graded Plugin. | Choice 2: If you want to build a computer using real hardware components, choose the Peer Review. Note that once you complete one of the two graded assessment, you may still be prompted to complete the other assessment and the week completion check mark may not appear. This a current limitation on the UI that Coursera will be fixing soon. You can disregard and continue through the course, your progress will be recorded....
2 readings, 2 quizzes
2 lecturas
About Lesson Choices1m
About Graded Plugins10m
1 ejercicios de práctica
Assemble a Computer2m
Semana
3
5 horas para completar

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems. ...
19 videos (Total 63 minutos), 5 readings, 5 quizzes
19 videos
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
Instructions for Accessing Linux Qwiklabs5m
5 lecturas
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Windows Qwiklabs10m
3 ejercicios de práctica
What is an Operating System?14m
Installing an Operating System10m
Accessing Qwiklabs16m
Semana
4
2 horas para completar

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world. ...
13 videos (Total 43 minutos), 1 reading, 2 quizzes
13 videos
Basics of Networking7m
Networking Hardware3m
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
1 lecturas
Supplemental Reading for Internet of Things10m
2 ejercicios de práctica
Limitations of the Internet12m
Networking20m
4.8
2,714 revisionesChevron Right

Principales revisiones

por FKMar 10th 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

por BMJul 31st 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

Instructores

Acerca de Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Acerca del programa especializado Certificado profesional de soporte técnico en TI de Google

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Certificado profesional de soporte técnico en TI de Google

Preguntas Frecuentes

  • Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.

  • Cuando te inscribes en un curso, obtienes acceso a todos los cursos del Certificado y te darán un certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.

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