This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.
Este curso forma parte de Certificado profesional de Soporte de TI de Google
Technical Support Fundamentals
ofrecido por
Habilidades que obtendrás
- Technical Support Associates
- Customer Care Reps
- Communication Technicians
- IT Support
- Retailers
Programa - Qué aprenderás en este curso
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
Hardware: Graded Assessment
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
Principales revisiones sobre Technical Support Fundamentals
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
Acerca de Google
Acerca de Certificado profesional de Soporte de TI de Google
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Certificado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos del Certificado y te darán un certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
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