Acerca de este Curso
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Nivel principiante

Aprox. 20 horas para completar

Sugerido: 8 - 10 hours per week...

Inglés (English)

Subtítulos: Inglés (English), Español (Spanish), Portugués (de Brasil), Árabe (Arabic)

Habilidades que obtendrás

Binary CodeCustomer SupportLinuxTroubleshooting

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Nivel principiante

Aprox. 20 horas para completar

Sugerido: 8 - 10 hours per week...

Inglés (English)

Subtítulos: Inglés (English), Español (Spanish), Portugués (de Brasil), Árabe (Arabic)

Programa - Qué aprenderás en este curso

Semana
1
4 horas para completar

Introduction to IT

14 videos (Total 51 minutos), 6 readings, 3 quizzes
14 videos
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6 lecturas
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3 ejercicios de práctica
Binary30m
Computer Architecture30m
How to Count in Binary30m
Semana
2
3 horas para completar

Hardware

13 videos (Total 69 minutos), 4 readings, 3 quizzes
13 videos
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
4 lecturas
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Reading for USB Peripherals10m
3 ejercicios de práctica
The Modern Computer30m
Components30m
Starting It Up30m
1 hora para completar

Hardware: Graded Assessment

1 reading, 1 quiz
1 lectura
About Graded Plugins10m
1 ejercicio de práctica
Assemble a Computer30m
Semana
3
6 horas para completar

Operating System

20 videos (Total 67 minutos), 5 readings, 5 quizzes
20 videos
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
5 lecturas
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Linux and Windows Qwiklabs10m
3 ejercicios de práctica
What is an Operating System?30m
Installing an Operating System30m
Accessing Qwiklabs30m
Semana
4
2 horas para completar

Networking

13 videos (Total 43 minutos), 1 reading, 2 quizzes
13 videos
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
1 lectura
Supplemental Reading for Internet of Things10m
2 ejercicios de práctica
Limitations of the Internet30m
Networking30m
4.8
3367 revisionesChevron Right

Principales revisiones sobre Technical Support Fundamentals

por ALMay 8th 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

por BMJul 31st 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

Instructor

Acerca de Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Acerca de Certificado profesional de soporte técnico en TI de Google

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Certificado profesional de soporte técnico en TI de Google

Preguntas Frecuentes

  • Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.

  • Cuando te inscribes en un curso, obtienes acceso a todos los cursos del Certificado y te darán un certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.

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