This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
ofrecido por
GoogleAcerca de este Curso
5,001,993 vistas recientes
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Nivel principiante
Aprox. 23 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Español (Spanish), Portugués (de Brasil)
Habilidades que obtendrás
Binary CodeCustomer SupportLinuxTroubleshooting
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Nivel principiante
Aprox. 23 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Español (Spanish), Portugués (de Brasil)
ofrecido por
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Programa - Qué aprenderás en este curso
4 horas para completar
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 horas para completar
14 videos (Total 51 minutos), 6 lecturas, 3 cuestionarios
14 videos
What is IT?4m
What does an IT Support Specialist do?2m
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6 lecturas
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3 ejercicios de práctica
Binary30m
Computer Architecture30m
How to Count in Binary30m
5 horas para completar
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 horas para completar
16 videos (Total 79 minutos), 7 lecturas, 4 cuestionarios
16 videos
Introduction to Computer Hardware4m
Programs and Hardware8m
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Mobile Devices3m
Batteries and Charging Systems4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
Mobile Device Repair2m
7 lecturas
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Readings for Batteries and Charging Systems10m
Supplemental Reading for USB Peripherals10m
Supplemental Reading for Projectors10m
About Graded Plugins10m
4 ejercicios de práctica
The Modern Computer30m
Components30m
Starting It Up30m
Assemble a Computer30m
6 horas para completar
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
6 horas para completar
21 videos (Total 69 minutos), 6 lecturas, 5 cuestionarios
21 videos
Remote Connection and SSH5m
Remote Connections on Windows4m
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Mobile Operating Systems1m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
6 lecturas
Supplemental reading for Remote Connections in Windows10m
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Linux and Windows Qwiklabs10m
3 ejercicios de práctica
What is an Operating System?30m
Installing an Operating System30m
Accessing Qwiklabs30m
2 horas para completar
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
2 horas para completar
14 videos (Total 43 minutos), 1 lectura, 2 cuestionarios
14 videos
Basics of Networking7m
Networking Hardware3m
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
Learner Story: Melinda40s
1 lectura
Supplemental Reading for Internet of Things10m
2 ejercicios de práctica
Limitations of the Internet30m
Networking50m
Revisiones
Principales revisiones sobre TECHNICAL SUPPORT FUNDAMENTALS
por BM30 de jul. de 2018
I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate
por AH3 de oct. de 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
por DP5 de mar. de 2018
Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.
por YC24 de may. de 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
¿Qué recibiré si me suscribo a este Certificado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos del Certificado y te darán un certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
Si estás suscrito, obtienes una prueba gratis de 7 días, que podrás cancelar cuando desees sin ningún tipo de penalidad. Una vez transcurrido ese tiempo, no realizamos reembolsos. No obstante, puedes cancelar tu suscripción cuando quieras. Consulta nuestra política completa de reembolsos.
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