Create Customer Support Data with Google Sheets

4.6
estrellas
329 calificaciones
ofrecido por
Coursera Project Network
7321 ya inscrito
En este Proyecto guiado gratuito, tú:

Create formulas within Google Sheets to build upon raw data.

Create drop downs and check boxes using the data validation tool.

Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.

Demuestra esta experiencia práctica en una entrevista

Clock1 week of study, 2 hours
BeginnerIdeal para principiantes
CloudNo se necesita descarga
VideoVideo de pantalla dividida
Comment DotsInglés (English)
LaptopSolo escritorio

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Requerimientos

This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.

Habilidades que desarrollarás

  • Data Analysis
  • Data Management
  • Google Sheets

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

  1. Introduction to Google Sheets

  2. Import Raw Data

  3. Introduction to Formulas

  4. Introduction to Data Validation

  5. Dashboard Design

  6. Complete the Dashboard

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Instructor

Reseñas

Principales reseñas sobre CREATE CUSTOMER SUPPORT DATA WITH GOOGLE SHEETS

Ver todas las reseñas

Preguntas Frecuentes

Preguntas Frecuentes

¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.