Acerca de este Curso
4.1
816 calificaciones
151 revisiones
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...
Globe

Cursos 100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.
Calendar

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.
Clock

Approx. 5 hours to complete

Sugerido: 4-8 hours of videos, readings, and quizzes...
Comment Dots

English

Subtítulos: English, Vietnamese, Arabic...

Qué aprenderás

  • Check
    Apply proven techniques for effective conference calls and webinars
  • Check
    Decipher the communications styles of executive managers
  • Check
    Identify and solve common obstacles to effective communication
  • Check
    Understand the benefits of effective communication in the workplace

Habilidades que obtendrás

Communication By TypeActive ListeningCommunicationCommunications Management
Globe

Cursos 100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.
Calendar

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.
Clock

Approx. 5 hours to complete

Sugerido: 4-8 hours of videos, readings, and quizzes...
Comment Dots

English

Subtítulos: English, Vietnamese, Arabic...

Programa - Qué aprenderás en este curso

Week
1
Clock
2 horas para completar

Communicating With Peers

...
Reading
5 videos (Total: 32 min), 8 readings, 1 quiz
Video5 videos
1.1 Communicating With Peers Part 14m
1.2 Communicating With Peers Part 27m
1.3 Book Chat: Working Effectively with Virtual Teams9m
1.4 Tips for Effective Virtual Meetings8m
Reading8 lecturas
About this Course10m
Please Take this Survey10m
Lecture Slides10m
Required Readings10m
Module 1 Lecture Slides10m
Module 1 Required Readings10m
Resources for Working with and Managing a Virtual Team10m
Slides for Lecture 1.410m
Quiz1 ejercicio de práctica
Review10m
Week
2
Clock
1 hora para completar

Communicating With Your Manager

...
Reading
4 videos (Total: 27 min), 2 readings, 1 quiz
Video4 videos
2.2 Interview with Starbucks HQ Manager6m
2.3 Delivering Bad News4m
2.4 Communicating Change Effectively10m
Reading2 lecturas
Module 2 Lecture Slides10m
Module 2 Required Readings10m
Quiz1 ejercicio de práctica
Review10m
Week
3
Clock
1 hora para completar

Communicating With Executives

...
Reading
3 videos (Total: 26 min), 2 readings, 1 quiz
Video3 videos
3.2 Deciphering the Communication Styles of Managers12m
3.3 Persuading Executive Managers8m
Reading2 lecturas
Module 3 Required Readings10m
Module 3 Lecture Slides10m
Quiz1 ejercicio de práctica
Review10m
Week
4
Clock
1 hora para completar

Communicating With Your Direct Reports

...
Reading
3 videos (Total: 24 min), 4 readings, 1 quiz
Video3 videos
4.2 Giving Feedback to Your Employees11m
4.3 Book Chat: "Listen Up"7m
Reading4 lecturas
Module 4 Lecture Slides10m
Module 4 Required Readings10m
Course Wrap-Up10m
End of Course Survey10m
Quiz1 ejercicio de práctica
Review10m
4.1
Direction Signs

25%

comenzó una nueva carrera después de completar estos cursos
Briefcase

83%

consiguió un beneficio tangible en su carrera profesional gracias a este curso

Principales revisiones

por NAApr 12th 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

por MMFeb 1st 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

Instructor

Patricia Bravo, MBA, SPHR

Instructor, University of California, Irvine Extension

Acerca de University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Acerca del programa especializado Career Success

This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs....
Career Success

Preguntas Frecuentes

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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