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Communication in the 21st Century Workplace, Universidad de California en Irvine

4.1
866 calificaciones
162 revisiones

Acerca de este Curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Principales revisiones

por NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

por MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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161 revisiones

por Charudatta Ganpule

Feb 14, 2019

Excellent course. short and to the point and very practical. Thanks a lot.

por David Ten Brink Rio

Feb 13, 2019

Explanations were too wordy, lecture slides didn't not contain much of the information discussed and the presentation had very little visual reinforcement.

por Mita khatun

Feb 09, 2019

Thanks for gives me opportunity to acquire the valuable communication way through this course

por Hasan Kemal Uysal

Feb 06, 2019

Actually this course is a "key to success" for most of the new generation work environments however the presentation of the course seemed a bit too shallow when you compare the amount of "required readings" they suggest before weekly quiz. I had very hard time passing any quiz just by listening and taking notes during course videos. Nearly every question asked in the quiz is from extra readings and I believe these readings somehow should be infused into the course videos. There's a reason we're taking online courses and if it's all about reading them in the internet then there's no need for video courses.

por Daniel Scott

Jan 27, 2019

Some very useful tips here to make you take a step back and think.

por Gabriel Florin Grigore

Jan 12, 2019

Good and interesting material. Some presenters should improve their act and to look at the camera most of the time.

por Deepak Peter Alvares Rodricks

Dec 26, 2018

Excellent

por Adnan Ali ALsabahi

Dec 02, 2018

^

por Burna Nayar

Dec 01, 2018

Fabulous - very useful!!

por Indranil Mukherjee

Nov 30, 2018

Very imformative.