About this course: Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector. The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see: http://www.darden.virginia.edu/batten-institute/ @BattenInstitute @DesignatDarden
Created by: University of Virginia
Taught by: Jeanne M. Liedtka, United Technologies Corporation Professor of Business Administration
Darden School of Business
| Level | Beginner |
| Commitment | 4 weeks of study, 2-4 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
Syllabus
WEEK 1
DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 videos
- Video: Welcome to the Course!
- Video: What is Design Thinking?
- Video: Why is Design Thinking Important?
- Video: How is Design Thinking Different?
- Video: Four Questions Animation
- Video: Four Questions and What Is?
- Video: Four Questions: What If? What Wows? What Works?
- Video: Kingwood Intro
- Video: Kingwood and What Is?
- Video: Kingwood and What If, What Wows, What Works
- Video: Dealing with Complex Social Systems
- Video: Visualization
- Video: Six Abilities That Matter Most
Graded: Week 1 Design Thinking Fundamentals Quiz
WEEK 2
BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 videos
- Video: Week 2 Overview
- Video: Introduction to What Is?
- Video: Kingwood Trust: Ethnography Part 1
- Video: Kingwood Trust: Ethnography Part 2
- Video: Monash University Medical Centre Intro
- Video: Monash Looks at What Is
- Video: Journey Maps and Unmet Customer Needs
- Video: Four Things to Know About Journey Maps
- Video: Journey Map Example: The Whole Aquarium
- Video: More Journey Map Examples
- Video: Journey Maps: My Favorite Tool
- Video: Assessing and Expanding Your Repertoire
Graded: Week 2 Before You Begin, And Asking "What Is?" Quiz
WEEK 3
A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 videos
- Video: Week 3 Overview
- Video: Introduction to What If?
- Video: The Challenge of Possibility: Geoffrey and George, Part 1
- Video: The Challenge of Possibility: Geoffrey and George, Part 2
- Video: Intro to Iveragh, Kerry Part 1
- Video: Iveragh and What If, Kerry Part 2
- Video: The FDA Intro
- Video: FDA Design Thinking Description
- Video: Stakeholder Mapping
- Video: Stakeholder Example
- Video: Storytelling
Graded: Week 3 A Mindset For Innovation, And Asking "What If?" Quiz
WEEK 4
ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 videos, 5 readings
- Video: Week 4 Overview
- Video: Intro to What Wows: Assumption Testing
- Video: Whiteriver Part 1: First Assumptions
- Video: Whiteriver Part 2: Reassessing Assumptions
- Leyendo: Indian Health Service (IHS) Hospital Check-in Redesign
- Video: Intro to What Wows: Prototyping
- Video: MasAgro: Creating a Space for Experimentation
- Video: MasAgro's Hub System
- Video: MasAgro's Innovation Network
- Video: Intro to What Works
- Video: Monash Learning Launch
- Video: Monash Initiative: Long Patient Stays
- Video: Integrating DT Across Monash Organization
- Leyendo: Agile Psychological Medicine Clinic
- Video: Reviewing Our Lessons
- Video: Actions for Impact
- Leyendo: Design Thinking Opportunity: Assignment Overview
- Leyendo: Identifying a Design Thinking Opportunity
- Leyendo: Design Thinking Opportunity: Assignment Rubric
Graded: Week 4 Asking "What Wows" and "What Works" Quiz
Graded: Design Thinking Opportunity: Assignment
FAQs
How It Works
Trabajo del curso
Cada curso es como un libro de texto interactivo, con videos pregrabados, cuestionarios y proyectos.
Ayuda de tus compañeros
Conéctate con miles de estudiantes y debate ideas y materiales del curso, y obtén ayuda para dominar los conceptos.
Certificados
Obtén reconocimiento oficial por tu trabajo y comparte tu éxito con amigos, compañeros y empleadores.
Creators
University of Virginia
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
Pricing
| Comprar curso | Auditar | |
|---|---|---|
| Accede a los materiales del curso | Available | Available |
| Accede a los materiales con calificación | Available | Not available |
| Recibe una calificación final | Available | Not available |
| Obtén un Certificado de curso para compartir | Available | Not available |
Coursera provides universal access to the world’s best education, partnering with top universities and organizations to offer courses online.
© 2017 Coursera Inc. All rights reserved.
