Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector.
The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see:
http://www.darden.virginia.edu/batten-institute/
@BattenInstitute
@DesignatDarden
Design Thinking for the Greater Good: Innovation in the Social Sector
ofrecido por
University of Virginia
Acerca de este Curso
4.5
53 calificaciones
Qué aprenderás
What design thinking is and when to use it
How to prepare to see and take action when opportunity arises
How to use design thinking to generate innovative ideas
How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes
Habilidades que obtendrás
PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues
Programa - Qué aprenderás en este curso
Semana
1DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 videos (Total 73 min), 1 quiz
13 videos
What is Design Thinking?4m
Why is Design Thinking Important?4m
How is Design Thinking Different?10m
Four Questions Animationm
Four Questions and What Is?3m
Four Questions: What If? What Wows? What Works?6m
Kingwood Intro5m
Kingwood and What Is?4m
Kingwood and What If, What Wows, What Works5m
Dealing with Complex Social Systems8m
Visualization7m
Six Abilities That Matter Most5m
1 ejercicio de práctica
Week 1 Design Thinking Fundamentals Quiz20m
Semana
2BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 videos (Total 57 min), 1 quiz
12 videos
Introduction to What Is?7m
Kingwood Trust: Ethnography Part 17m
Kingwood Trust: Ethnography Part 24m
Monash University Medical Centre Intro2m
Monash Looks at What Is7m
Journey Maps and Unmet Customer Needs3m
Four Things to Know About Journey Maps3m
Journey Map Example: The Whole Aquarium3m
More Journey Map Examples4m
Journey Maps: My Favorite Tool3m
Assessing and Expanding Your Repertoire6m
1 ejercicio de práctica
Week 2 Before You Begin, And Asking "What Is?" Quiz20m
Semana
3A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 videos (Total 75 min), 1 quiz
11 videos
Introduction to What If?3m
The Challenge of Possibility: Geoffrey and George, Part 112m
The Challenge of Possibility: Geoffrey and George, Part 211m
Intro to Iveragh, Kerry Part 18m
Iveragh and What If, Kerry Part 24m
The FDA Intro5m
FDA Design Thinking Description7m
Stakeholder Mapping4m
Stakeholder Example7m
Storytelling5m
1 ejercicio de práctica
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20m
Semana
4ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 videos (Total 67 min), 5 readings, 2 quizzes
14 videos
Intro to What Wows: Assumption Testing3m
Whiteriver Part 1: First Assumptions5m
Whiteriver Part 2: Reassessing Assumptions4m
Intro to What Wows: Prototyping4m
MasAgro: Creating a Space for Experimentation3m
MasAgro's Hub System4m
MasAgro's Innovation Network5m
Intro to What Works3m
Monash Learning Launch3m
Monash Initiative: Long Patient Stays5m
Integrating DT Across Monash Organization4m
Reviewing Our Lessons6m
Actions for Impact8m
5 lecturas
Indian Health Service (IHS) Hospital Check-in Redesign10m
Agile Psychological Medicine Clinic10m
Design Thinking Opportunity: Assignment Overview10m
Identifying a Design Thinking Opportunity10m
Design Thinking Opportunity: Assignment Rubric10m
1 ejercicio de práctica
Week 4 Asking "What Wows" and "What Works" Quiz20m
Instructor
Jeanne M. Liedtka
United Technologies Corporation Professor of Business AdministrationDarden School of Business
Acerca de University of Virginia
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
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