Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
Este curso forma parte de Programa Especializado - Aspectos básicos de los negocios
Introduction to Operations Management
ofrecido por
Acerca de este Curso
130,001 vistas recientes
Resultados profesionales del estudiante
48%
comenzó una nueva carrera después de completar estos cursos
37%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
Habilidades que obtendrás
Process ManagementOperations ManagementSix SigmaInventory
Resultados profesionales del estudiante
48%
comenzó una nueva carrera después de completar estos cursos
37%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 5 de 6 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 18 horas para completar
Sugerido: 4 weeks of study, 4-6 hours/week
Inglés (English)
Subtítulos: Inglés (English), Español (Spanish), Portugués (de Brasil), Árabe (Arabic)
Programa - Qué aprenderás en este curso
27 minutos para completar
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
27 minutos para completar
3 videos (Total 17 minutos), 1 lectura
3 videos
Four Dimensions of Operational Performance7m
Trade-offs and the Efficient Frontier7m
1 lectura
Module 1 - Introduction: Lecture Slides (PDF)10m
3 horas para completar
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
3 horas para completar
10 videos (Total 115 minutos), 2 lecturas, 2 cuestionarios
10 videos
Finding the Bottleneck11m
Labor Cost and Labor Utilization15m
Little’s Law6m
Inventory Turns7m
Make to Stock vs Make to Order / Reasons for Inventory10m
Dealing with Multiple Flow Units14m
Review of Process Analysis26m
Module 2 Practice Problem: Atlas Inc (video)8m
Module 2 Practice Problem: Multiple Flow Units (video)4m
2 lecturas
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10m
Module 2 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 2 - Process Analysis20m
Final Exam - Module 222m
3 horas para completar
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
3 horas para completar
11 videos (Total 102 minutos), 2 lecturas, 2 cuestionarios
11 videos
The Seven Sources of Waste9m
Financial Value of Productivity6m
Key Performance Indicators and KPI Trees 6m
Overall Equipment Effectiveness12m
Takt Time8m
Quartile Analysis9m
Productivity Ratios9m
Review of Productivity19m
Module 3 Practice Problem: Dr. Peters (video)5m
Module 3 Practice Problem: Assign Tasks to Workers (video)5m
2 lecturas
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10m
Module 3 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 3 - Productivity16m
Final Exam - Module 318m
3 horas para completar
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
3 horas para completar
10 videos (Total 98 minutos), 2 lecturas, 2 cuestionarios
10 videos
Quality and Flow17m
Six Sigma12m
Control Charts9m
Jidoka8m
Problem Solving6m
Toyota Production System9m
Module 4 Review19m
Module 4 Practice Problem: Assembly Tolerances (video)3m
Module 4 Practice Problem: Security Check (video)2m
2 lecturas
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10m
Module 4 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 4 - Quality16m
Final Exam - Module 416m
Revisiones
Principales revisiones sobre INTRODUCTION TO OPERATIONS MANAGEMENT
por TBJun 5, 2017
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
por AJOct 27, 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
por APMay 11, 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
por EAMay 2, 2019
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
por SRAug 6, 2017
I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.
por JSMar 6, 2016
very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.
por PKFeb 25, 2017
Fantastic Course , Content and instructor. All the examples are very easy to understand and very practical in day to day life.my view is changed by learning the process so deep.
por AMJan 19, 2019
This course is an eye opener to the wealth of knowledge in operations management. I can't thank the facilitators enough. The lecturer is superb.\n\nLots and lots of thanks.
por OKJun 3, 2018
Very well done course, dense material but very rewarding once you understand the actual logic and can see how to apply it in every day life! Thank you for pushing my mind!
por MMNov 27, 2019
The Course is very useful with lots of operational improvement concepts. The difficult part is problem solving, it is too numerical in nature. Overall experience is good.
por VPNov 16, 2018
Quite detailed and lengthy but an intriguing course. Many relevant examples have been included by the Professor to make contents easy for the user. Overall satisfactory!
por CMJan 4, 2018
Great introduction to Operations Management. Many of the principles and equations I was able to immediately use in my work to dispel some myths and improve productivity.
por MRJul 28, 2017
Great way to have an overview on operations management. Good for entrepreneurs and people interested in building a business. Nice to also have a certificate from UPenn!
por SBFeb 26, 2016
Wonderful course. My concern has been with mathematical problems. People like me struggled a lot. It is advisable that the exam is a bit of theory and problems mixed.
por RRFeb 26, 2016
Very detailed coverage of topics however the lecturer lacks sufficient energy in delivery and this could be solved when recording the lecture from an real classroom.
por BWAug 27, 2017
I loved the balance between the theory and the applied. The examples made real world sense. I felt like I learned the concepts and could apply them to my current rol
por KHNov 11, 2017
Although very hard to listen to the professor because of his accent and very hard to read his hand written words, the content itself is really useful and practical.
por MGNov 26, 2016
Some quiz questions are hard to understand... the math and problem solving is the easy part. Understanding what they question is looking for is the biggest battle.
por DNMar 22, 2017
Christian is a wonderful professor. He genuinely cares about accounting beyond just business. Great course both for business specializations and general knowledge.
por KKJul 8, 2017
Very detail, teaching all the Principle of Operations Management. This Program will install in you the fundamental of Operation Management. Great for Supervisors.
Acerca de Universidad de Pensilvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Acerca de Programa especializado Aspectos básicos de los negocios
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
¿Hay ayuda económica disponible?
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
