Conflict Management

Turn Conflict into Collaboration

Learn proven approaches to conflict resolution in three courses.

About This Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Created by:

4 courses

Follow the suggested order or choose your own.

Projects

Designed to help you practice and apply the skills you learn.

Certificates

Highlight your new skills on your resume or LinkedIn.

Courses

Beginner Specialization.: No prior experience required.

COURSE 1
Types of Conflict
Upcoming session: Oct 23
Commitment
4 weeks, 2-3 hours/week
Subtitles
English
About the Course
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of
You can choose to take this course only. Learn more.
COURSE 2
Conflict Resolution Skills
Upcoming session: Oct 23
Commitment
3 weeks of study, 3-4 hours/week
Subtitles
English, Vietnamese, Spanish
About the Course
Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determin
You can choose to take this course only. Learn more.
COURSE 3
Intercultural Communication and Conflict Resolution
Upcoming session: Oct 23
Commitment
4 weeks of study, 2-3 hours/week
Subtitles
English
About the Course
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs,
You can choose to take this course only. Learn more.
COURSE 4
Conflict Management Project
Upcoming session: Dec 4
Commitment
5 weeks of study, 2-3 hours/week
Subtitles
English
About the Capstone Project
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management p
You can choose to take this course only. Learn more.

Creators

UCI is consistently ranked among America’s best universities, and excels in a broad range of fields, garnering national recognition for many schools, departments and programs. UCI is noted for its top-rated research and graduate programs, extensive commitment to undergraduate education, and growing number of professional schools and programs of academic and social significance.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Najla DeBow
Instructor
Amit Kothari
Instructor

FAQs

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