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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,605 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

AK

Jun 12, 2020

Thank you very much for this amazing course, I learned a lot and I am very excited to start a career and to apply what I have learned. Thank you very much to all the lecturers and thank you to Google.

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8151 - 8175 of 10,000 Reviews for Technical Support Fundamentals

By Sebastian P

Apr 23, 2020

This course is brilliant. It's well built, simple yet rich.

It is a resource as it is an experience.

By Joel A (

Apr 20, 2020

This course was superb! Highly recommended, especially for beginners in IT Support Specialist roles.

By Hassan A

Apr 20, 2020

A very well crafted course to create a good foundation for the upcoming courses in this certificate.

By Paul I

Apr 4, 2020

This is a helpful course and important for anyone who hope to become an IT support Service provider.

By Russell A A

Mar 22, 2020

Very fun and informative, I enjoyed it thoroughly. It moves at a good pace and I took copious notes!

By Leonardo Y

Mar 13, 2020

!Excelent course!

It was an excellent course with instructors who have very good communication skills

By Byron H D

Feb 27, 2020

This is a good introduction to tech support. It's really well produced and the labs are interesting.

By kipa

Nov 21, 2019

its was awesome course and i like how it is been presented and the lecture was also very resourceful

By Douglas B

Oct 5, 2019

I've really enjoyed this program and it has really helped me believe that I can have a career in IT.

By A. A M

Sep 20, 2019

The course was great and it opened my eyes more. I am recommending it to all prospective IT students

By Juan C B M

Sep 10, 2019

It is an interesting course, I enjoyed every lesson and I will continue to learning new things here.

By Flora T

Apr 27, 2019

it was a great skill that i have learnt and will recommendent to anyone who want to have start in IT

By Cesar T

Aug 29, 2018

Easy introduction to those who do not have any prior experience, or to reinforce previous knowledge.

By Nilesh P

May 7, 2018

Wonderful experience with this course. Overall Really like Documentation part. Trainer are very good

By Екатерина Ч

Apr 27, 2018

If you do not know absolutely nothing in this area, it will be interesting. Otherwise, it's too easy

By sandeep b

Mar 15, 2018

This course really covered all fundamentals of hardware, software,os,troubleshooting and networking.

By Daren S

Mar 3, 2018

Great introduction into the basics of how technology works and how it is applied to our daily lives.

By Lorfarhtee L

Mar 3, 2018

Good introductory course that covers a lot of details that I did not know before taking this course.

By Keith M

Feb 1, 2018

Excellent Introduction to the fundamentals, A few quirks with the remote sessions but well worth it.

By Rocky H I

Aug 15, 2023

Great Course and really emphasizes on the core fundamentals of Information technology. Recommended!

By Mark-Allen D (

Jun 8, 2023

This gives you a better look into what part of what you as a person wants to learn in the IT field.

By Sunera S G

Mar 22, 2023

Excellent. Awesome explanations, guides, and questionnaires. I loved the VM tests a lot. Thank you.

By KIOLO D A

Mar 4, 2023

thank you coursera for letting us to know ang gain for information about computer.. thanks a lot!!!

By LATTRAG N

Jan 22, 2023

The course was very helpful. It helped me understand many things that I was ignorant of. Thank you.

By Paul J

Jan 9, 2023

A wonderful experience all the way. The instructors are well knowledgeable in the course and field.