Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies.
Este curso forma parte de Programa Especializado - Aspectos básicos de los negocios
ofrecido por
Programa Especializado - Aspectos básicos de los negociosUniversidad de PensilvaniaAcerca de este Curso
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Resultados profesionales del estudiante
33%
comenzó una nueva carrera después de completar estos cursos
36%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
11%
consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 6 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 10 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Chino (simplificado)
Habilidades que obtendrás
Positioning (Marketing)MarketingMarketing StrategyCustomer Satisfaction
Resultados profesionales del estudiante
33%
comenzó una nueva carrera después de completar estos cursos
36%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
11%
consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 6 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 10 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Chino (simplificado)
ofrecido por
Universidad de Pensilvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Programa - Qué aprenderás en este curso
2 horas para completar
BRANDING: Marketing Strategy and Brand Positioning
Professor Kahn starts us off with the first of two Branding modules: Marketing Strategy and Brand Positioning. For an overview of all concepts covered in the course, please read the syllabus below. Additional info may be found in the Course Pages. Please participate in the discussion forums as your input will enhance the overall experience of this course!
2 horas para completar
7 videos (Total 80 minutos), 3 lecturas, 1 cuestionario
7 videos
Marketing 101: Building Strong Brands Part II4m
Strategic Marketing11m
Segmentation and Targeting12m
Brand Positioning12m
Brand Mantra: The Elevator Speech9m
Experiential Branding13m
3 lecturas
Syllabus10m
FAQ10m
Additional Readings10m
1 ejercicio de práctica
Quiz #130m
2 horas para completar
CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity
Module 2 of our class features Professor Peter Fader, who will focus on concepts related to Customer Centricity. In an economy that is increasingly responsive to customer behaviors, it is imperative to focus on the right customers for strategic advantages. The coming weeks will provide the foundation needed to build a customer centric outlook. If you want to read more about Professor Fader’s views on customer centricity, feel free to follow him on Twitter (@faderp). He regularly shares relevant perspectives and readings there.
2 horas para completar
9 videos (Total 81 minutos)
9 videos
Cracks in the Product-Centric Approach9m
Data-Driven Business Models4m
Three Cheers for Direct Marketing3m
Which Firms Are Customer Centric?12m
What is Customer Centricity?11m
Living in a Customer-Centric World14m
More Reflections on Customer Centricity3m
Questions on Customer Centricity6m
1 ejercicio de práctica
Quiz #230m
3 horas para completar
GO TO MARKET STRATEGIES: Communications Strategy & Fundamentals of Pricing
In this module, you will examine the critical marketing topic, “Go to Market Strategies.” Professor Jagmohan Raju has designed these lectures to help you gain a deep understanding of the role of communications in marketing strategy, fundamentals of pricing, and how to manage channel conflicts. You will explore the 7 Ms of developing a communication plan, learn how to measure price elasticity, and understand disruption in information delivery. By the end of this module, you’ll be able to use effective analytical tools to form a communications campaign and create appropriate access points to your brand for your customer.
3 horas para completar
15 videos (Total 173 minutos)
15 videos
Key Trends12m
Media Planning8m
Pricing4m
Understanding Price Sensitivity10m
Measuring Price Elasticity16m
Psychological Aspects of Pricing11m
Analytic Foundations for Pricing25m
Economic Value to the Customer18m
Creating Customer Access18m
Disruption in Information Delivery7m
Managing Channel Conflict3m
Online Retailing and E-Commerce12m
Digital Marketing Foundations9m
Summary2m
1 ejercicio de práctica
Quiz #330m
2 horas para completar
BRANDING: Effective Brand Communications Strategies and Repositioning Strategies
Professor Kahn is back in this fourth module, the second of her Branding Modules, covering effective brand communications strategies and repositioning strategies. Understanding how customers perceive your brand messaging and marketing is one of the most important aspects to understanding consumer behavior: what consumers perceive is what affects their actions, and what they perceive is not necessarily true! Professor Kahn unpacks customer behavior and perception and explores successful strategies for influencing both in this final required module of the course.
2 horas para completar
6 videos (Total 87 minutos)
6 videos
Brand Elements: Choosing a Brand Name19m
Brand Elements: Color & Taglines11m
Brand Elements: Packaging10m
Brand Elements: Persuasion13m
Repositioning a Brand18m
1 ejercicio de práctica
Final Exam30m
Revisiones
Principales revisiones sobre INTRODUCTION TO MARKETING
por A16 de abr. de 2016
Excellent professors and depth of discussion, however there should be more additional material for reference and extension. Professor Kahn's sessions were outstanding (objective, fluid and practical).
por AT2 de dic. de 2015
Learned a lot of things in this course. Have already started changing the way I think about pricing in my current position. I hope we get the opportunity to apply these concepts in Capstone project.
por MK10 de dic. de 2015
Great! I am taking the course with almost no experience in this area. Really enjoyed this class and learned a lot. A lot of practical examples which helped me to understand all the parts. Thank you!
por AT8 de jun. de 2017
This course enhanced my perspective, I took it parallel to my ongoing courese, the cases discussed in this module helped me to analyse the application of various marketing concepts. Thanks a lot...!
Acerca de Programa especializado: Aspectos básicos de los negocios
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
Si estás suscrito, obtienes una prueba gratis de 7 días, que podrás cancelar cuando desees sin ningún tipo de penalidad. Una vez transcurrido ese tiempo, no realizamos reembolsos. No obstante, puedes cancelar tu suscripción cuando quieras. Consulta nuestra política completa de reembolsos.
¿Hay ayuda económica disponible?
Sí, Coursera ofrece ayuda económica a los estudiantes que no pueden pagar la tarifa. Solicítala haciendo clic en el enlace de Ayuda económica que está debajo del botón “Inscribirse” a la izquierda. Se te pedirá que completes una solicitud. Recibirás una notificación en caso de que se apruebe. Deberás completar este paso para cada uno de los cursos que forman parte del Programa especializado, incluido el proyecto final. Obtén más información.
¿Recibiré crédito universitario por completar el Curso?
Este Curso no otorga crédito universitario, pero algunas universidades pueden aceptar los Certificados del curso para obtener crédito. Consulta con tu institución para obtener más información. Los Títulos en línea y los Certificados Mastertrack™ de Coursera brindan la oportunidad de obtener créditos universitarios.
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