Acerca de este Curso

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Resultados profesionales del estudiante

25%

comenzó una nueva carrera después de completar estos cursos

20%

consiguió un beneficio tangible en su carrera profesional gracias a este curso

10%

consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 6 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Coreano, Vietnamita, Español (Spanish)

Habilidades que obtendrás

Active ListeningCommunicationManagementCollaboration

Resultados profesionales del estudiante

25%

comenzó una nueva carrera después de completar estos cursos

20%

consiguió un beneficio tangible en su carrera profesional gracias a este curso

10%

consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 6 horas para completar
Inglés (English)
Subtítulos: Inglés (English), Coreano, Vietnamita, Español (Spanish)

Instructor

ofrecido por

Logotipo de Universidad de California en Irvine

Universidad de California en Irvine

Programa - Qué aprenderás en este curso

Calificación del contenidoThumbs Up96%(2,837 calificaciones)Info
Semana
1

Semana 1

1 hora para completar

Getting Started

1 hora para completar
1 video (Total 3 minutos), 3 lecturas
1 video
3 lecturas
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hora para completar

Active Listening Skills

1 hora para completar
9 videos (Total 32 minutos)
9 videos
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
Semana
2

Semana 2

2 horas para completar

Communication Problems and Skills

2 horas para completar
9 videos (Total 27 minutos)
9 videos
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
Semana
3

Semana 3

3 horas para completar

Usable Plan

3 horas para completar
9 videos (Total 33 minutos)
9 videos
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
21 minutos para completar

Course Wrap-up

21 minutos para completar
1 video (Total 1 minutos), 2 lecturas
1 video
2 lecturas
Message from UCI Extension10m
Post-Course Survey10m

Revisiones

Principales revisiones sobre CONFLICT RESOLUTION SKILLS

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Acerca de Programa especializado: Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Preguntas Frecuentes

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

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