Acerca de este Curso
4.2
450 calificaciones
109 revisiones
Programa Especializado
100 % en línea

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.
Horas para completar

Aprox. 7 horas para completar

Sugerido: 3 weeks of study, 3-4 hours/week...
Idiomas disponibles

Inglés (English)

Subtítulos: Inglés (English), Vietnamita, Español (Spanish)

Habilidades que obtendrás

Active ListeningCommunicationManagementCollaboration
Programa Especializado
100 % en línea

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.
Horas para completar

Aprox. 7 horas para completar

Sugerido: 3 weeks of study, 3-4 hours/week...
Idiomas disponibles

Inglés (English)

Subtítulos: Inglés (English), Vietnamita, Español (Spanish)

Programa - Qué aprenderás en este curso

Semana
1
Horas para completar
1 hora para completar

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
Reading
1 video (Total 3 minutos), 3 readings
Video1 video
Reading3 lecturas
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
Horas para completar
1 hora para completar

Active Listening Skills

In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict. ...
Reading
9 videos (Total 32 minutos)
Video9 videos
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
Semana
2
Horas para completar
2 horas para completar

Communication Problems and Skills

In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage....
Reading
9 videos (Total 27 minutos), 1 quiz
Video9 videos
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
Semana
3
Horas para completar
3 horas para completar

Usable Plan

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution....
Reading
9 videos (Total 33 minutos), 1 quiz
Video9 videos
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
Horas para completar
21 minutos para completar

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey. ...
Reading
1 video (Total 1 minutos), 2 readings
Video1 video
Reading2 lecturas
Message from UCI Extension10m
Post-Course Survey10m
4.2
109 revisionesChevron Right
Dirección de la carrera

25%

comenzó una nueva carrera después de completar estos cursos
Beneficio de la carrera

20%

consiguió un beneficio tangible en su carrera profesional gracias a este curso
Promoción de la carrera

10%

consiguió un aumento de sueldo o ascenso

Principales revisiones

por SSDec 1st 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

por LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

Instructor

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

Acerca de University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Acerca del programa especializado Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Preguntas Frecuentes

  • Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.

  • Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.

¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.