Acerca de este Curso
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100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Aprox. 8 horas para completar

Sugerido: 4 weeks, 2-3 hours/week...

Inglés (English)

Subtítulos: Inglés (English)

Habilidades que obtendrás

AssertivenessActive ListeningCommunicationManagement

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Aprox. 8 horas para completar

Sugerido: 4 weeks, 2-3 hours/week...

Inglés (English)

Subtítulos: Inglés (English)

Programa - Qué aprenderás en este curso

Semana
1
1 horas para completar

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
1 videos (Total 3 minutos), 3 readings
1 videos
3 lecturas
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
Semana
2
1 horas para completar

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict. ...
11 videos (Total 39 minutos)
11 videos
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
Semana
3
3 horas para completar

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict....
9 videos (Total 57 minutos), 1 quiz
9 videos
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
Semana
4
3 horas para completar

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance. ...
10 videos (Total 40 minutos), 1 quiz
10 videos
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m
Semana
5
21 minutos para completar

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey. ...
1 videos (Total 1 minutos), 2 readings
1 videos
2 lecturas
Message from UCI Extension10m
Post-Course Survey10m
4.3
116 revisionesChevron Right

38%

comenzó una nueva carrera después de completar estos cursos

29%

consiguió un beneficio tangible en su carrera profesional gracias a este curso

18%

consiguió un aumento de sueldo o ascenso

Principales revisiones

por FSSep 25th 2016

This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.

por LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

Instructores

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

Acerca de Universidad de California en Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Acerca del programa especializado Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Preguntas Frecuentes

  • Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.

  • Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.

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