About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
Created by: University of California, Irvine
Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
| Basic Info |
Course 1 of 4 in the
Conflict Management Specialization.
|
| Commitment | 4 weeks, 2-3 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 video, 3 readings
- Video: Welcome Video
- Reading: Course Overview
- Reading: About Our Guest Speakers
- Reading: Pre-Course Survey
WEEK 2
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
11 videos
- Video: Different Types of Conflict Lesson 1
- Video: Different Types of Conflict Lesson 2
- Video: Case Study: Working Overtime
- Video: Case Study: Dominating Team Member
- Video: Case Study: Communicating with Coworker
- Video: Interview with Brent Rasmussen
- Video: Different Types of Conflict Lesson 1 Debrief
- Video: Different Types of Conflict Lesson 2 Debrief
- Video: Book Review: MGMT 3
- Video: Book Review: The Courageous Follower
- Video: Resource: Change Style Indicator
WEEK 3
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
9 videos
- Video: Positive Aspects of Conflict Lesson 1
- Video: Positive Aspects of Conflict Lesson 2
- Video: Case Study: Finders Keepers
- Video: Case Study: Professional Dress
- Video: Case Study: Benefits Issue
- Video: Interview with Joseph Chatelle
- Video: Interview with Chris O'Neal
- Video: Positive Aspects of Conflict Lesson 1 Debrief
- Video: Positive Aspects of Conflict Lesson 2 Debrief
Graded: Positive Aspects of Conflict
WEEK 4
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
10 videos
- Video: Positive Ways of Dealing with Conflict Lesson 1
- Video: Positive Ways of Dealing with Conflict Lesson 2
- Video: Case Study: Performance Evaluation
- Video: Case Study: Silence is Acceptance
- Video: Case Study: Dealing with Young Workers
- Video: Interview with Karen Kaye
- Video: Positive Ways of Dealing with Conflict Lesson 1 Debrief
- Video: Positive Ways of Dealing with Conflict Lesson 2 Debrief
- Video: Book Review: Crucial Confrontations
- Video: Book Review: Leadership, Theory, Skill Development
Graded: Dealing With Conflict in Our Lives
WEEK 5
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 video, 2 readings
- Video: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
FAQs
How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
Creators
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Very good. Like the way the course is done.
A great foundation giving you all the basic skills to understand and resolve conflict.
Really helpful course with insights and case studies from experienced professionals.
Coursera provides universal access to the world’s best education, partnering with top universities and organizations to offer courses online.
© 2017 Coursera Inc. All rights reserved.
Excellent course! Relevant to everyday living. Great instructor.