Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
ofrecido por
Programa Especializado - Conflict ManagementUniversidad de California en IrvineAcerca de este Curso
44,021 vistas recientes
Resultados profesionales del estudiante
36%
comenzó una nueva carrera después de completar estos cursos
26%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
20%
consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 4 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 5 horas para completar
Inglés (English)
Subtítulos: Griego, Vietnamita, Inglés (English), Español (Spanish), Rumano
Habilidades que obtendrás
AssertivenessActive ListeningCommunicationManagement
Resultados profesionales del estudiante
36%
comenzó una nueva carrera después de completar estos cursos
26%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
20%
consiguió un aumento de sueldo o ascenso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 4 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 5 horas para completar
Inglés (English)
Subtítulos: Griego, Vietnamita, Inglés (English), Español (Spanish), Rumano
ofrecido por
Universidad de California en Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - Qué aprenderás en este curso
1 hora para completar
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hora para completar
1 video (Total 3 minutos), 3 lecturas
1 video
3 lecturas
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
1 hora para completar
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
1 hora para completar
11 videos (Total 39 minutos)
11 videos
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
2 horas para completar
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
2 horas para completar
9 videos (Total 57 minutos)
9 videos
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
2 horas para completar
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
2 horas para completar
10 videos (Total 40 minutos)
10 videos
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m
Reseñas
Principales reseñas sobre TYPES OF CONFLICT
por DC6 de sep. de 2019
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
por MK15 de nov. de 2020
Good course. I got a better understanding type, cause of conflict etc. I have learnt positive ways of how to deal with conflict and I can apply the methods in my future life.
por FS24 de sep. de 2016
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
por EL13 de abr. de 2017
Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...
Acerca de Programa especializado: Conflict Management
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
¿Qué recibiré si me suscribo a este Programa especializado?
Is financial aid available?
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
