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Volver a Communication in the 21st Century Workplace

Opiniones y comentarios de aprendices correspondientes a Communication in the 21st Century Workplace por parte de Universidad de California en Irvine

1,337 calificaciones
262 revisiones

Acerca del Curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Principales revisiones


Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

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176 - 200 de 262 revisiones para Communication in the 21st Century Workplace

por David M R J

Oct 02, 2019

Well put together. Gives tips for handling different personality types.

por Luidgi S

May 27, 2019

Simple and easy practical tips that we can apply in our routine.

por Kaab A

Jun 22, 2019

Very simple course that can be done even in a busy routine.

por Diana V M

Jan 11, 2016

Great course, but really short. Could have more content! :)

por Naitry D

Aug 31, 2019

Please decrease the time to take retest from 8hrs to 2hrs

por James O

Jul 11, 2019

It is very difficult to download the videos. Why?

por Balakrishnan P

Apr 24, 2020

PPTs and Study materials can be much better

por Anamika b

Apr 24, 2017

this course is help for the communication

por Ganesh S

Jan 24, 2020

Good Course to Grow and Enrich Ourselves

por Vivek G

Jun 13, 2016

Course is very informative and practical

por Subharnab M

Jun 24, 2016

Simple and nice course ... to the point

por Deepali C

Dec 29, 2015

A very informative course. Thank you.

por Jill J

Mar 06, 2019

Thank you for providing useful tips

por Alan G H S

Dec 15, 2015

Theoretical, lack of activities.

por 申洪浩

Sep 30, 2015


por Diljith K

Dec 09, 2016

Simple and nice course

por Jan G

Mar 31, 2018

Interesting course.

por Meenakshi N

May 03, 2020

Insightful course.

por Ecila A

Aug 12, 2019

Practical lectures

por Gilles R B

Aug 18, 2015

Interesting course

por Indranil M

Nov 30, 2018

Very imformative.

por Cedric E N

Dec 17, 2019

very infomative

por AMAL D

Oct 26, 2015

It was GOOD !!!


Apr 26, 2020

It really help

por Anil K M

May 09, 2020

Thank you!!!