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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,435 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JP

Apr 26, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6076 - 6100 of 10,000 Reviews for Technical Support Fundamentals

By Precious H

Aug 3, 2023

The is a great course! I enjoyed the videos and the supplemental readings. I really helped me retain a lot of the information!

By Jose S

Jul 4, 2023

Great course to take. Highly recommended. You will learn a lot. This will definitely help understand if I.T. is right for you.

By Michelle B

Jun 4, 2023

Really enjoyed this course, the content was very easy to take in, I loved the people doing the videos and their personalities.

By James C C

Jun 3, 2023

really good for beginners as well as for those with technical experience already but need to know about interacting with users

By JORDAN M W

Mar 20, 2023

I think it gave me a good base to start from. I hope I will get more familiar with the more technical aspects as I go further.

By Ameer H

Dec 24, 2022

Absolutely excited to learn more about IT. The course elaborated on some fundamentals and I am excited to learn about it more.

By Brycen M

Dec 10, 2022

A good intro to IT support, I did know some of the material in this certification but I also learned a lot of new information.

By Rron A

Nov 9, 2022

Great course... Having worked as IT Support Helpdesk in my campus during the Collage years, I took this course as a refresher.

By Bismark B

Sep 5, 2022

This ius not fake as somepeople think it is. it is the best course you would ever enrolled in.

I ahve received my certificate ,

By Chinweoke N O

Aug 17, 2022

The instructors did a great job in breaking down this course for us to understand. and the graded quizes were greatly helpful.

By Muhammad N S

Aug 10, 2022

An excellent introduction for those interested in knowing more about what, how, why, when and who as an IT Support Specialist.

By Kelly J

Jun 12, 2022

This has given me the oppurtuniity to contnue my education and help me to understand what I am looking for in my future in IT.

By Charles K Z

May 31, 2022

This course truly lays the fundamentals of I T Support and I will definately recommend it to

anyone starting out in this field.

By leo o

Dec 21, 2021

My name on the certificate is misspelled it should be LEONARD ODHIAMBO OKOYO. Kindly resend it to my email. leookoyo@gmail.com

By Francisco J G H

Nov 23, 2021

During this course, the way in which this course was developed was very pleasant and motivating, an excellent way of teaching.

By arqam m

Sep 26, 2021

This is one of the most accessible course I've ever seen. the only problem was qwiklabs of windows were not accessible at all.

By Ashutosh

Sep 23, 2021

Great Course

Labs were super fun ,Interactive sessions, Quiz and assignments, and the role play lol definitely worth your time.

By Atomic S

Sep 16, 2021

a very insigftul course with many great people helping me learn all about it support and the role it plays in our daily lives.

By Armando T H G

Jul 20, 2021

Exciting course to start my career as an IT professional. I recommend this course to many people interested in IT. Thank you!

By Syed M A

Jul 16, 2021

Its a very interesting and also a very helpful course that helped me to recall all the topics I learned earlier at my college.

By Mahmoud E

Jul 9, 2021

It's Really Enjoyable To Fill Our Knowledge With What We Miss And This Course Helped Me .Thank You Google . Thank You Coursera

By Keran N R

Jul 9, 2021

Really Awsome ...Well explain it goes directly to your mind...awsome teachers...you have to put effort on your side of course.

By Marco E

Jun 24, 2021

I enjoyed the pacing and information. This feels like a great start in understanding the foundation of working a career in IT.

By Sunirnoy S

Jun 17, 2021

Loved the way of teaching...If you are new in this course I would recommend you to take this without giving any second thought

By SameeraNext_GEN

Jun 2, 2021

Exactly it's a real and genuine experiance who wants to take that IT field. Many thanks Google and Coursera.