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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,690 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

IC

May 15, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6151 - 6175 of 10,000 Reviews for Technical Support Fundamentals

By Amirul A

Sep 18, 2022

Really Helpful and very broad. I really like as this course touch most of the important aspects in IT in a very broad scope.

By Djimatey E

Jul 21, 2022

Perfect course for anyone irrespective of your IT background to become a Hero. Thanks to Google and great thanks to coursera.

By Curtis B

Jul 12, 2022

It's good. Communication is great and you hear different voices. My biggest fripe is the lack of editing. Too many mistakes.

By RODRIGO M S

Apr 7, 2022

Very intersting and fast paced coursed.Enjoyed it a lot and learned several intersting and needed subjects to my current job.

By Mathew W S

Mar 28, 2022

It was a lovely course . i would recommend anyone going to IT to develop himself in the changing world of the IT technologies

By Arnold D

Mar 22, 2022

Great course to start if you want to step into IT and take on IT Technical Support role...which is a starting journey in IT.

By Fathorazi N F

Mar 17, 2022

The material presented is very complete, ranging from hardware, software, networking to troubleshooting and customer service.

By Gator “ G

Mar 14, 2022

Great for people that are not in the IT field, but want to pursue something new! This course gives them the tools to do that.

By Devendraa W

Mar 5, 2022

It was amazing to go through this lovely course all the instructors were awesome and as per my expectations. Happy Learning!!

By Joyce C N G

Feb 7, 2022

I liked the course and actually appreciated how they broke down the details so even a new person to IT is able to understand.

By Mark A

Feb 7, 2022

This course is delivered with precision for basic IT Support understanding. Just the tip of the iceberg, but good foundation.

By Amna S

Jan 29, 2022

I really enjoyed this course! it was super fun to learn and easy to understand. very helpful and has given me more knowledge.

By Babatunde O

Jan 16, 2022

Eextremely nice programm very interesting and engaging. what a great introduction to IT world. what a great time well spent.

By Stacey W

Jan 9, 2022

Extremely educational. I found this to be easy to follow and each teacher did very well with the subject they were teaching.

By Kyriakos C

Dec 3, 2021

I really loved the way the course material was easy comprehendible and the labs that were included in it! Strongly recommend!

By Mohammed E A

Nov 7, 2021

استمتعت كثيرا في فترة تعلمي لهذه الدورة التدريبية ، إنها تمنحك مهارات و معلوات اساسية تساعدك على فهم اي شيءٍ بسهولة و احتراف

By jeffrey j

Sep 23, 2021

Great Information very informative. Some mistakes were made in the videos but was later corrected. Thanks for the experience!

By Mark C

Sep 22, 2021

Very detailed introduction to IT Technical Support fundamentals. The course is very well done and the videos are engaging. A+

By Denzel S

Jul 22, 2021

Very basic fundamental course of IT. Great course for those without any background in IT, but a refresher for those who have.

By Mohamed S

May 24, 2021

I want to thank Google for its hard work on these educational courses, and when I finish I want to be able to work for Google

By Ankit S

May 2, 2021

It was a great experience working with course I have learnt so many technical aspects that will enhance my learning abilities

By Thomas H

Mar 10, 2021

The course is a perfect introduction into the whole topic of IT. I am looking forward learning more in the following courses.

By Lea S

Feb 13, 2021

I really enjoyed this course. This was essential to my building blocks of becoming a good IT Support Professional. Thank you!

By Adiel M

Dec 18, 2020

Such great content with such valuable information making it very easy to learn and exciting hands on labs to gain experience.

By Ramesh B J C

Oct 9, 2020

Well structured and delivered. Love the option to play around with real objects (machines, operating systems) using Qwik Labs